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Buyer Protection Program
Kiiye’s top priority is buyer satisfaction, which is why we strive to
provide you with the best freelance services available.
Here are the Five Principles we follow at Kiiye to protect the interests
of our buyers:
strives to provide you uncompromising quality at the lowest prices on the
sellers are required to handle orders in full accordance with Kiiye’s
terms. Those terms include: following the job description, order
requirements, and any agreed terms via the Kiiye chat on your order page.
disputes or disagreements about a Kiiye description or any communications
between you and sellers will be resolved in your favor.
are entitled to a complete and fully functioning product free of errors,
bugs, or any defects that may prevent its full intended use.
delivered to you must be as good as or better than the work displayed in
the seller’s portfolio.
On the Dot
can cancel an order within 20 minutes of placing it—no questions asked.
guarantees you a full and automatic refund if a seller does not accept an
order within 24 hours.
must complete orders on time. If a seller misses a deadline, you can
cancel the order and instantly receive a full refund into your wallet.
Always on Your
can send any submitted work back for revision until it meets the order requirements.
you are not satisfied with the delivery even after multiple revisions, you
can initiate arbitration for a full refund into your wallet under Kiiye’s
seller delivers incomplete work or if the work does not reflect the
standards displayed in their portfolio, the order will be canceled
immediately. You can choose to receive a full refund into your wallet, in
which case the product rights remain with the seller, or a partial refund,
in which case the product rights are transferred to you.
Trust Is Earned
have the right to leave a review for each order, except after requesting
additional services without paying for them.
initiated by sellers result in negative reviews.
reviews increase a Kiiye’s ratings, while negative reviews reduce them. Kiiyes
with strong ratings rank higher in the Marketplace, whereas Kiiyes with
lower ratings are pushed down the listings. This ensures that the Kiiyes
you see are always fulfilled by top-notch, vetted sellers.
you leave a negative review, the seller cannot contact you directly or on
the order page without your consent.
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